Terms of Service

Last updated: 14 July 2026

These Terms of Service ("Terms") are an agreement between you and Platform Watch Limited ("we", "us", "our") and govern your use of the PlatformWatch app and website (the "Service"). Platform Watch Limited is registered in England and Wales (company number 17338786), registered office Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE.

By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

These Terms work alongside our Privacy Policy and Community Guidelines, which form part of your agreement with us.

Who can use PlatformWatch

• You must be at least 13 years old to use the Service.
• You are responsible for keeping your login details secure and for everything that happens under your account.
• Please give accurate information when you sign up, and keep your account details up to date.
• If you buy a subscription, you confirm you are allowed to use the chosen payment method.

What PlatformWatch is — and isn't

PlatformWatch is a passenger-awareness tool. It shows crowdsourced reports submitted by other passengers to help you understand what is happening at stations and on trains, and to know your rights.

It is not a tool to evade fares or to avoid lawful enforcement, and must not be used for those purposes. Reports are submitted by members of the public, may be inaccurate, incomplete or out of date, and are provided for general awareness only. Do not rely on them as a guarantee of what is or is not happening at any station or on any train.

Your content and conduct

You are responsible for everything you post, and you must follow our Community Guidelines at all times.

• Only post photos to verify the presence of station or on-train activity, never to harass, target, intimidate or identify individuals. You must not photograph the faces or ID badges of officers, staff or members of the public — capture the situation, not individuals. Accounts that do may be suspended or terminated.
• Do not post false, misleading, abusive, threatening, hateful, sexual or otherwise objectionable content.
• Do not use the Service to encourage fare evasion or any illegal activity, to impersonate others, or to share other people’s personal information.
• The same rules apply in private messages. Conversations with PlatformWatch staff are marked with a verified staff badge — staff will never ask for your password. Do not impersonate staff.

Your rights in your content

You keep ownership of the content you post. By posting, you grant us a non-exclusive, worldwide, royalty-free licence to host, store and display that content within the Service so that it can function — for example, showing your report to other passengers, and (for our staff) moderating it. Report photos are automatically deleted about 3 hours after posting.

VIP subscriptions and payments

VIP is an optional paid subscription that unlocks extra features. The price, billing period and what’s included are shown to you before you buy.

• Billing: on iOS, VIP is sold and billed by Apple through your App Store account; on the website and Android, it is billed through Stripe (or, where offered, Google Play). Your chosen payment method is charged when you subscribe.
• Automatic renewal: unless stated otherwise, subscriptions renew automatically for the same period at the then-current price until you cancel. For App Store subscriptions, your account is charged for renewal within 24 hours before the end of the current period unless you turn off auto-renew at least 24 hours before it ends.
• Managing and cancelling: you can cancel at any time — on iOS in your App Store account settings, and on the website or Android through your account or the billing portal. When you cancel, VIP stays active until the end of the period you have already paid for; we do not give partial refunds for the rest of a period except where the law requires it.
• Refunds: App Store purchases are handled by Apple under its own refund policy; website/Stripe purchases are handled by us in line with your legal rights.
• 14-day cancellation right: as a UK consumer you normally have 14 days to cancel a purchase. Because VIP is digital content/services supplied immediately, by subscribing and starting to use VIP you ask us to begin at once and acknowledge that you lose this 14-day right once the service has been fully provided for the period.
• Price changes: we may change prices or features; we’ll give reasonable notice, and changes apply to future billing periods. Any free or complimentary VIP we grant can be changed or withdrawn.

App stores (Apple and Google)

If you download PlatformWatch from the App Store or Google Play, your use is also subject to that store’s terms. Apple and Google are not parties to these Terms and are not responsible for the Service or for support. For iOS, Apple (and its subsidiaries) is a third-party beneficiary of these Terms and may enforce them, and any App Store maintenance, support and warranty obligations are ours, not Apple’s.

Moderation and enforcement

• We may remove or correct content and block posting, suspend or terminate accounts (and, where needed, the device) that breach these Terms or our Community Guidelines.
• Content reported or dismissed by several users may be hidden automatically pending review.
• We aim to act on reports promptly, but we do not guarantee any particular response time.

Availability and changes

We provide the Service "as is" and "as available". We may add, change, suspend or remove features, or the whole Service, at any time. We may also update these Terms; if we do, we will post the new version here and update the date above. Continuing to use the Service after a change means you accept the updated Terms.

Third-party services and data

The Service relies on third-party data and providers, including map data from OpenStreetMap, live train information from National Rail Enquiries / the Rail Data Marketplace and Transport for London, payment providers (Apple, Google, Stripe, RevenueCat), and hosting infrastructure. Their data and services are subject to their own terms, and we are not responsible for third-party content.

No warranties

To the fullest extent permitted by law, the Service and its crowdsourced content are provided without warranties of any kind, including as to accuracy, reliability, availability, or fitness for a particular purpose.

Our liability

To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, the Service or any report within it. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law — for example, liability for death or personal injury caused by negligence, for fraud, or your non-excludable rights as a consumer.

Intellectual property

PlatformWatch, including its name, design and software, belongs to Platform Watch Limited. You may not copy, modify or redistribute it except as allowed by these Terms or by law.

Ending your use

You can stop using the Service and delete your account at any time (Profile → Delete account). We may suspend or end your access if you breach these Terms. If you have a paid subscription, deleting your account does not by itself cancel billing handled by an app store — cancel that through the store as well.

Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction — subject to any mandatory consumer-protection rights you have in your country of residence.

Contact

Platform Watch Limited (company number 17338786), Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE. Questions about these Terms? Email jett@platformwatch.co.uk.

This document is provided in good faith and is not legal advice.