Privacy Policy

Last updated: 18 June 2026

This policy explains what personal information PlatformWatch collects, why we collect it, and the choices and rights you have. PlatformWatch ("we", "us", "our") is the data controller responsible for your personal data.

We are registered with the UK Information Commissioner's Office (ICO); our registration number will be published here shortly.

If you have any questions about this policy or your data, contact us at jett@platformwatch.co.uk.

What we collect

• Account information: your email address (used for sign-in, handled by our authentication provider), the username you choose, and an optional display name and profile photo.
• Reports you submit: a photo, the station (or train service), the type of activity, an optional note, and the time. This includes on-train reports.
• Your interactions: confirm/dismiss votes, content you flag, users you block or follow, and stations you save.
• Approximate location: only if you allow it, and only to centre the map near you. We do not track or store a history of your location.
• Notifications: if you turn on alerts, a device notification token so we can send you updates about your saved stations.
• Profile statistics: your report count, trust score, and leaderboard position (calculated by us from your activity).
• Basic technical information needed to operate and secure the service.

What other people can see

PlatformWatch is a community app, so some information is visible to other signed-in users:

• Your username, display name, profile photo, and any staff role badge.
• Reports you post — the station, activity type, time, optional note, and photo — while they are active.
• Your report count, follower and following counts, and your position on the public leaderboard.

Report photos are automatically deleted about 3 hours after posting.

How we use your data, and our legal bases

• To provide the app and your account (performance of our agreement with you).
• To show crowdsourced station activity and the leaderboard to other passengers (our legitimate interest in running the service).
• To keep the community safe — moderation, content flagging, blocking, and preventing abuse (our legitimate interest in safety).
• To send notifications about stations you save (only with your consent, which you can withdraw any time).
• To centre the map near you using approximate location (only with your consent).

Photos and other people

Report photos are intended only to verify the presence of station activity. Please do not photograph people's faces, or post content meant to identify or target individuals. To protect everyone's privacy, report photos are automatically deleted about 3 hours after they are posted.

Who we share it with

We do not sell your personal data. We use a small number of trusted providers ("processors") to run the app:

• Supabase — our database, sign-in, and photo storage, hosted in the European Union (Frankfurt, Germany).
• Expo — to deliver push notifications, if you turn them on.
• Apple and Google — if you choose "Sign in with Apple" or "Sign in with Google", and the app store you download PlatformWatch from.
• Our own moderators and admins can see and act on content that is reported to them.

Where your data is stored

Your data is stored primarily in the European Union (Frankfurt, Germany) through Supabase. Some providers — for example, push-notification delivery — may process limited data outside the UK and EU. Where that happens, appropriate safeguards (such as Standard Contractual Clauses) are in place.

How long we keep it

• Report photos: deleted automatically about 3 hours after posting.
• Reports: become inactive about 3 hours after posting and are removed from public view.
• Account data (email, username, profile): kept until you delete your account.
• Moderation records: kept only as long as needed to keep the community safe and to meet our legal obligations.

Your rights

Under UK data protection law you have the right to access, correct, delete, restrict or object to the processing of your personal data, to data portability, and to withdraw consent at any time.

• You can delete your account and all associated data at any time in the app: Profile → Delete account.
• You can contact us about any of these rights at jett@platformwatch.co.uk.
• You also have the right to complain to the ICO (ico.org.uk).

Children

PlatformWatch is not intended for children under 13, and we do not knowingly collect data from them.

How we protect your data

• Data is encrypted in transit.
• Database security rules ensure you can only access the data you are allowed to.
• We collect the minimum data we need, and report photos are deleted automatically.

Changes to this policy

We may update this policy from time to time. When we do, we'll post the new version here and update the "Last updated" date above.

Contact

For any privacy question or request, email jett@platformwatch.co.uk. You can also complain to the UK Information Commissioner's Office at ico.org.uk.

This document is provided in good faith and is not legal advice.